In rare cases, we've noticed that sometimes there are problems with the internet connection, loading of a certain app/website or connecting to your Wi-Fi network while Max is protecting you.
In these situations we advice you to open the app and Pause the protection from the Stop protection menu. This way the protection will resume automatically after one hour.
If the problem persist please send us more details about your problem like steps to reproduce the error or circumstances when it occurred by tapping on the 'Submit a request' link below and filling the details.